Use Safe Mode in the STO launcher Options, when you have troubles. Have you turned off On-Demand patching in the Options menu of the launcher, ticked Force-Verify, clicked Apply, then waited until the files were patched, and tried again to get into Star Trek Online. Make sure to get your important Windows 10 updates done, it can effect STO. Use the troubleshooting compatibility options in Windows OS. Make sure you are running the game as Administrator or account with administrator rights.
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